Backyard Discovery 12 ft. x 10 ft. Steel Traditional Pergola

Shipping Policy

Last updated: August 23, 2026

At ArtTheFrame, we currently ship our products to customers within Austria And United states. We carefully package each order to help ensure that your artwork Samsung or Ebike or Golf Related Products arrives safely and in excellent condition.

1. Shipping Destinations

We currently deliver orders to shipping addresses within Austria And United states.

At this time, we do not offer shipping to countries outside Austria And United states..

2. Order Processing

After you place an order, we begin preparing and packaging your artwork for shipment.

Order processing time: 1–3 business days.

Processing time is the time required to prepare and package your order before it is handed to the shipping carrier.

Orders placed on weekends or public holidays may begin processing on the next business day.

3. Delivery Time

After your order has been processed and handed to the shipping carrier, the estimated delivery time within Austria is:

Estimated transit time: 3–7 business days.

Based on these estimates, the expected total delivery time is approximately:

4–10 business days from the date your order is placed.

Delivery estimates are estimates and are not guaranteed. Delivery may occasionally take longer because of circumstances outside our control, including carrier delays, severe weather, public holidays, high shipping volumes, or other unforeseen transportation or logistical issues.

4. Shipping Costs

Standard shipping within Austria And United states is free.

There are no additional shipping charges for standard delivery that are not disclosed before you complete your purchase.

Any applicable shipping charges, if offered for a particular order or delivery option, will be clearly displayed at checkout before payment is completed.

5. Shipping Carrier

Our standard orders are shipped using DHL.

Depending on the size, weight, destination, and nature of an order, ArtTheFrame may use another appropriate delivery carrier when necessary.

Where tracking is available, tracking information will be provided after the order has been dispatched.

6. Tracking Information

After your order has been dispatched, you will receive a shipping confirmation containing tracking information when tracking is available.

Tracking information may take some time to become active after the carrier receives the package.

If you have questions about your shipment or tracking information, please contact us using the contact details provided below.

7. Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update the address before the order is dispatched. However, we cannot guarantee that changes will be possible after order processing or shipment has begun.

Any applicable rights and remedies under Austrian And United states and European consumer protection law remain unaffected.

8. Delayed Deliveries

We work with our shipping partners to deliver orders within the estimated delivery period.

Delivery may occasionally take longer than expected because of circumstances outside our control, including:

• Carrier delays
• Severe weather
• Public holidays
• Incorrect or incomplete delivery information
• High shipping volumes
• Transportation or logistical disruptions
• Other unforeseen circumstances

If your order appears to be significantly delayed, please contact us with your order number so that we can help investigate the shipment.

9. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as reasonably possible.

For damaged artwork, please provide:

• Your order number
• Photographs of the artwork
• Photographs of the packaging
• A description of the damage

Please keep the original packaging until the matter has been resolved.

We will review the situation and work with you to determine an appropriate solution in accordance with our Refund Policy and applicable consumer protection laws.

10. Delivery Attempts

If the carrier is unable to deliver your order because nobody is available to receive it, the carrier may make another delivery attempt, leave the package at an appropriate location, or provide instructions for collection.

The exact procedure depends on the carrier and delivery service used.

11. Customs and Import Charges

ArtTheFrame currently ships only within Austria And United states.

Because we do not currently offer international shipping, customers should not be charged international customs or import duties by ArtTheFrame for standard deliveries within Austria.

12. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request if the order has not yet been processed or shipped.

Once an order has been shipped, we may no longer be able to make changes to the delivery address or order contents.

Nothing in this policy limits or excludes any statutory consumer rights that apply to your purchase.

13. Contact Us

If you have questions about shipping or delivery, please contact us:

ArtTheFrame
Email: support@arttheframe.com
Phone: +43 1 522 2330
Business Address: Schottenfeldgasse 19, 1070 Vienna, Austria

When contacting us about an order, please include your order number so that we can assist you more quickly.

14. Shipping Information

The shipping cost and estimated delivery information displayed on our website and during checkout represent the current shipping information applicable to your order.

We aim to keep our shipping information accurate and up to date.

ArtTheFrame
Austria And United State