Shipping Policy

Last updated: August 23, 2026

At ArtTheFrame, we currently ship our products within Austria only. We carefully package every order to help ensure that your artwork arrives safely and in excellent condition.

1. Shipping Destinations

We currently deliver orders to addresses within Austria.

At this time, we do not ship to other countries.

2. Order Processing

After you place an order, we begin preparing it for shipment.

Order processing time: [1 to 3 business days]

Processing time refers to the time required to prepare and package your order before it is handed over to the shipping carrier.

Orders placed on weekends or public holidays may begin processing on the next business day.

3. Delivery Time

After your order has been processed and handed to the carrier, the estimated delivery time within Austria is:

Estimated transit time: [3 to 7 Business days]

Therefore, the estimated total delivery time is approximately:

[8 to 9 business days] from the date of your order.

Delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, public holidays, or other unexpected events.

4. Shipping Costs

Shipping within Austria costs:

[$0.00] per order

OR, if you offer free shipping:

Free standard shipping within Austria.

The applicable shipping cost will be clearly displayed during checkout before you complete your purchase.

There are no additional shipping charges that are not disclosed at checkout.

5. Shipping Carrier

Orders are shipped using a suitable delivery carrier.

Primary carrier: DHL 

Depending on the size, weight, destination, and nature of your order, we may use another appropriate carrier.

Where tracking is available, we will provide tracking information after your order has been shipped.

6. Tracking Information

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information.

Tracking information may take some time to become active after the carrier receives the package.

If you have not received tracking information within [4 business days] after your order has been marked as shipped, please contact our customer service team.

7. Delivery Address

Please make sure that your shipping address is complete and accurate when placing your order.

ArtTheFrame is not responsible for delays or additional costs caused by an incorrect or incomplete delivery address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

We will try to update the address before the order is dispatched, but we cannot guarantee that changes will be possible after processing has begun.

8. Delayed Deliveries

We work with our shipping partners to deliver orders within the estimated delivery period.

Occasionally, delivery may take longer than expected due to circumstances outside our control, including:

• Carrier delays
• Severe weather
• Public holidays
• Incorrect or incomplete delivery information
• High shipping volumes
• Other unforeseen transportation or logistical issues

If your order appears to be significantly delayed, please contact us and we will help you investigate the shipment.

9. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible.

For damaged artwork, please provide:

• Your order number
• Photographs of the artwork
• Photographs of the packaging
• A description of the damage

Please keep the original packaging until the issue has been resolved.

We will review the situation and work with you to provide an appropriate solution in accordance with applicable consumer law.

10. Delivery Attempts

If the carrier is unable to deliver your order because nobody is available to receive it, the carrier may leave the package at an appropriate location, arrange another delivery attempt, or provide instructions for collection.

The exact procedure depends on the carrier and delivery service used.

11. Customs and Import Charges

We currently ship only within Austria.

Because we do not currently ship internationally, customers should not be charged international customs or import duties by ArtTheFrame for standard deliveries within Austria.

12. Changes to Orders

If you need to change or cancel an order, please contact us as soon as possible.

We will try to accommodate your request if the order has not yet been processed or shipped.

Once an order has been shipped, we may no longer be able to make changes to the delivery address or order contents.

Your statutory consumer rights remain unaffected.

13. Contact Us

If you have any questions about shipping or delivery, please contact us:

ArtTheFrame
Email: Support@arttheframe.com
Phone: +4315222330
Business Address: Schottenfeldgasse 19, Wien, 1070, Austria

When contacting us about an order, please include your order number so that we can assist you more quickly.

14. Shipping Information and Estimated Delivery

The shipping cost and estimated delivery time shown on our website and at checkout are the most current information available for your order.

We aim to keep our shipping information accurate and up to date.

ArtTheFrame
Austria